Exchange & Return Policy
We offer a 7-day return policy for unused and unworn items with tags still attached. Refunds are processed within 15 days of the return request. Refunds for online payments are credited online, while COD payments receive store credit.
How to Process a Return/Exchange
1. Pack all items, including the invoice, and address them to:
Korean Secrets
1 Badrikeshwar, 82 Marine Drive,
E Road, Mumbai – 400002
2. Items must be unworn, in original condition with tags and packaging intact.
3. Items damaged during transit must retain the tag to be eligible for return.
4. Email images of the products with packaging and tags to care@koreansecrets.in to schedule a pickup.
5. A courier partner will pick up the package within 3-5 business days at no extra cost.
6. Once received, the item amount will be credited as store credit or refunded online within 15 business days, based on your chosen option during the order.
Exchanges
You may exchange an item for the same or another item, depending on stock availability.
Order Cancellations
To cancel an order, email care@koreansecrets.in with your order number within 24 hours of placing the order.
Note: We do not currently accept return requests for international orders.